Jubil ID: 641

Company: DXC Technology

Location: Massachusetts

Description:
At Qualtrics
we create software the world’s best brands use to deliver exceptional frontline experiences
build high-performing teams
and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit
determination
and a disdain for convention—but most of all i

Qualifications:
We are looking for someone who is technically curious and confident
with an innate ability to solve problems You get a thrill out of solving customer issues by diving deep to understand and address the root cause
not just the symptom You enjoy working on all levels of the technical stack and love diversity in both technology and problem domain Bachelor's degree in a technical field such as IT
Engineering
Math
Physics or similar with Computer Science coursework or minor

Benefits:
We spend 10% of our time on individual engineering growth activities every quarter We participate in personalized Career Action Planning You will work with your manager to design a plan based on your life experiences
values
and career aspirations

Responsibilities:
You will be responsible for identifying trends and building solutions or processes that effectively reduce the effort needed to support custom engineering services and products You look forward to blowing away your customers’ expectations You collaborate effectively and have fun doing it! You’re comfortable switching context when required to dive into emergent issues or take advantage of timely opportunities You will collaborate with customers
customer support
and client success teams to triage and verify potential problems How You’ll Grow You will be in charge of increasing the visibility and tooling of our current services
which includes modernizing our monitoring systems and processes Ability to retain composure under stressful conditions
communicate effectively with wide array of individuals and different roles at Qualtrics
and get the right things done You will have a significant impact by automating solutions to common issues You will collaborate with multiple engineering and delivery teams to triage and raise configuration and software issues You will build and maintain dashboards
monitoring
and alerting in several different systems You will execute regular maintenance activities including ticket resolution and root cause fixes You will fine-tune systems to reduce time to detection and time to resolution
conducting operational readiness reviews
and automate continuous operation You will support service level agreements and build systems to support them You will come together with the technical leads and program managers on client communications and drive operational initiatives We provide customers with tools to enable them to make on-the-fly changes
including customized questions and messages
on their company’s websites and mobile apps
so they can listen and engage with a targeted segment of users